HOLYOKE

COMMUNITY COLLEGE                                                          Futures Inspired 

           (www.hcc.edu)

AFSCME UNIT POSITION

DATE:                                                    July 26, 2007

POSITION:                                          TECHNICAL ASSISTANT I

                                                                (Kittredge Center Technical Support)

                                                                Business and Community Services

                                                                State Classification Specifications are available and on file in the Office of Human Resources.

FUNDING SOURCE: State (Subject to available funds)

RESPONSIBILITIES: See reverse side.

REQUIRED

QUALIFICATIONS: General knowledge of computer tools, MS Office, audiovisual protocols, network protocols, LDC projectors; outstanding oral and written communications skills; team player; ability to lift technology equipment overhead and climb ladders to perform troubleshooting; ability to work effectively with a diverse faculty, staff and student body.

PREFERRED

QUALIFICATIONS: Associate's degree; one year of full-time, or equivalent part-time, experience in technical work; experience in technical skills outlined in required skills.

STARTING DATE: August 2007

COMPENSATION: $537.60 per week plus full state benefits.  Grade 11 (Candidates might qualify for placement above entry level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Dean of Human Resources.)

HOURS:                                                37.5 hours per week (may include weekends).  Full State benefits.

DEADLINE:                                          Postmarked on or before August  9, 2007. Additional applications may be considered until position is filled.

TO APPLY:                                          Send letter of interest and resume, with the names, addresses, and telephone numbers of three professional references, to: Office of Human Resources, Holyoke Community College, 303 Homestead Avenue, Holyoke, MA  01040 or e-mail to humanres@hcc.mass.edu.

Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment pursuant to Massachusetts General Laws, Chapter 151B and 151C, Title VI, Civil Rights Act of 1964; Title IX, Education Amendments of 1972; Section 504, Rehabilitation Act of 1973; Americans with Disabilities Act, and regulations promulgated thereunder, 34 C.F.R. Part 100 (Title VI) Part 106 (Title IX) and Part 104 (Section 504).   All inquiries concerning application of the above should be directed to Idelia Smith, Assistant Vice President for Diversity.  All questions or requests for auxiliary aids and services should be directed to Maureen Wildey, Dean of Human Resources.

Technical Assistant I

(Kittredge Center Technical Support)

General Statement of Duties:

Provide specific liaison between the Information Technology Division, end user clients (internal/external) and Business and Community Services.  Reviews clients' technology requirements and makes a determination as to proper alignment of existing systems within the Kittredge Center to ensure the fulfillment of the end users request.  Provides comprehensive technology liaison between end users, Kittredge Center and Information Technology to include:  scheduling, setup, coordination with internal and external stakeholders, trouble shooting and on-call support during non-traditional hours (weekends to ensure complete customer service satisfaction).

Supervision Received:

Coordinator for Non-Credit Registration and Kittredge Center Operations.

Supervision Exercised:

None.

Responsibilities:

1.                       Coordinates client's technology requirements with the Kittredge Center.

2.                       Develops a comprehensive understanding of the technology equipment in the Kittredge Center, to include application, setup and operation.

3.                       Performs troubleshooting of equipment and logs request for service with Helpdesk when unable to perform corrective measures, after a detailed examination of failures.

4.                       Acts as liaison to technology users as the central point of contact for information, service, notifications, daily operations and emergency procedures.

5.                       Maintains the database technology hardware assets.

6.                       Prepares weekly and monthly statistical reports, as requested.

7.                       May be involved in defining training curriculums, writing documentation, participating in system testing, and working with division liaisons for product releases.

8.                       May assist in training faculty and staff to maximize the use of their system.

9.                       May coordinate the implementation process for new staff and faculty from the time of hire to the point the customer is fully operational (live).

10.                    Confers with Kittredge Center to clarify priorities, escalation processes, and assignments.

11.                    May be required to perform duties during weekends and or holidays, depending on schedule.

12.                    Performs other duties as assigned.